Wear the extraordinary
Terms of Service
These are the terms and conditions we supply products to you from our website, www.moshaki.com Please read them carefully before placing an order as they tell you who we are, how we sell products, how you and we may change or end the contract, what to do if there is a problem. When you use our website, our Privacy and Cookie Policy will also apply.
Our terms may change from time to time. Please check this page to take notice of any changes we make. The terms in effect at the time you place your order will apply, together with any changes that we make subsequently, so long as they do not reduce any of your contractual rights.
We only serve consumers making purchases for domestic and private products. You must not use our site for any business purpose, and we will not be liable to any business for any loss of profit, revenue, business or business opportunity, or any business interruption.
Legal
We are registered in Tanzania as a limited liability company XXXXX. Our registered office and trading address at XXXXX. Our TIN number is XXXX
Contact details-You can contact us: a) Telephone: XXXX Email:XXXX Post: PO Box XXX
You are welcome to use email to contact us whenever these terms refer to ‘written’ or ‘in writing’.If we need to contact you about your order, we will use the email address, postal address and/or telephone number you provided when you made your order.
The contract between us -You must be at least 18 years of age to place an order and the contract between us will be made when we email you to confirm our acceptance of your order.
When you submit an order, you will receive an acknowledgement of receipt (Order Receipt). This Order Receipt is not our acceptance of your order. We typically accept orders when we are ready to dispatch them, at which point we will send you a confirmation of order (Dispatch Confirmation).
If we are unable to accept your order, we will inform you of this and will not charge you. We will refund any amount you have already paid us. We make every effort to avoid this, but sometimes we may find that we are unable to source stock, we have identified an error in the price or description of the product, or we are unable to meet a delivery deadline.
Your Order Receipt will contain a unique order number. It would be helpful if you could quote this if you need to contact us about your order.
Our Products
Our products may vary slightly from the pictures on our website. Although we have made every effort to display colours accurately, we cannot guarantee that a device’s display of colours accurately reflects the colour of products. The packaging of products may also vary from that shown in images on our website. Although we have made every effort to be as accurate as possible, sizes, weights, capacities, dimensions, and measurements may differ slightly between manufacturers.
Delivery
The costs of delivery will be displayed to you on our website. Your estimated delivery date will be stated in your Dispatch Confirmation. This date will be within [30] days of the day on which we accept your order.
We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside of our control, we will take steps to let you know as soon as possible and to minimise the effects of the delay. Provided we do this, we will not be liable for the effects of the delay. However, if there is a risk of a significant delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you have asked to collect the products from our store, you can collect them during our normal working hours which are displayed on our website. We will email you when your order is ready for collection.
If you are not at home when the product is delivered, our courier will leave a note informing you of how to rearrange delivery or collect the products from a local depot. If you do not rearrange delivery or collet the products after a reasonable time, we will contact you for further instructions and may charge you for storage and further delivery costs.
The checkout section of our website explains which overseas countries we can ship to. This can vary from product to product. If you order products from our site for delivery overseas, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
You own the products once we have accepted your order and we have received payment in full. You are responsible for the products when we deliver them to the address you gave us.
Returns and ending the contract.
You have several rights to return products or end the contract: A) You have a right to change your mind about products bought online within 14 days. Please see clause 8 below. B) If what you have bought is not as described, not fit for purpose or of unsatisfactory quality, please see clause 9 below. C) You can also end the contract before we have delivered the products, if we have told you about an error in the price or description of the product you have ordered and you no longer wish to proceed, or if we have told you that there may be a significant unexpected delay in delivering your order, or if we have done something wrong.
Refunds for faulty products
You have legal rights if products are not as described, not fit for purpose or not of satisfactory quality (faulty). Nothing in these terms will affect your legal rights.
If your product is faulty, you may return it within 30 days for an immediate refund. If you return faulty goods after 30 days but within 6 months, you are entitled to a full refund if your goods cannot be repaired or replaced. You may be entitled to some money back for up to 6 years if your products do not last a reasonable length of time.
To reject your products because they are faulty, please contact us using the contact details. You will need to post the products back to us. We will pay the cost of postage.
Price
The price of your product will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price advised to you is correct. However, it is always possible that, despite our efforts, some products we sell may occasionally be incorrectly priced.
If your product’s correct price at your order date is higher than the price stated to you, we will contact you for instructions before we accept your order.
If we accept and process your order where a pricing error is obvious and unmistakeably and could reasonably have been recognised by you as a mispricing, we may end the contract, and refund any sums you have paid for products which you have not received.
You must pay for products before we dispatch them. We will not charge your payment method until we dispatch the products to you.
Our responsibility to you for loss
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, such as if you discussed it with us during the order process.
We do not exclude or limit our liability to you where it would be unlawful to do so.
Using our website
No account is required if you purchase an item using a guest check out.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
Privacy Policy
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Data protection
You can find information about how we use your personal data in our Privacy Notice which you can find here.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting your personal information and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say ‘no.’
How do I withdraw my consent?
If, after you opt-in, you change your mind, you may withdraw your consent for us to:
You can withdraw your consent any time, by contacting us at Moshaki. com.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Payment
If you choose a direct payment gateway to complete your purchase, then the provider stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Read Shopify’s Terms of Service or Privacy Statement online.
3rd Party Services
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
Remember that certain providers may be in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies
You can choose to opt-out of cookies.
Age of Consent
By using this site, you represent that you are at least the age of majority in your country of residence.
Changes to our privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.